Refund policy
Returns & Refunds Policy
At Tara, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Period
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unopened, and in its original condition.
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The item must be returned in its original packaging with all accompanying materials.
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Proof of purchase or order confirmation must be provided.
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The item must be suitable for resale.
For hygiene and safety reasons, beauty, skincare, haircare, and personal care products that have been opened, used, or tampered with cannot be returned.
How to Request a Return
To initiate a return, please contact us at:
Returns should be sent to:
Wholesome Care Trading Company LLC
Prince Abdulaziz Ibn Musaed Al Saud Street
Riyadh 12621
Kingdom of Saudi Arabia
Phone: 0593919995
Please do not send products back without first contacting us and receiving return instructions.
If your return request is approved, we will provide instructions on how and where to send your package. Where applicable, a return shipping label may also be provided.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible so that we can review the issue and arrange an appropriate resolution.
To help us process your request efficiently, we may ask for photographs of the product, packaging, and shipping label.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used beauty, skincare, haircare, or personal care products
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Customized or personalized products
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Products that cannot be returned due to health protection or hygiene reasons once opened
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Perishable goods
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Products damaged through misuse, neglect, improper storage, or unauthorized modification
If you are unsure whether your product is eligible for return, please contact us before submitting a return request.
Exchanges
If you would like a different product, the quickest option is to request a return of the original item (if eligible) and place a new order.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method used for the purchase.
Refunds are typically processed within 10 business days after approval, although the exact timing may vary depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at:
Consumer Rights
Nothing in this policy affects any rights available to consumers under applicable laws and regulations in the Kingdom of Saudi Arabia.